Terms and Conditions for Captourvate Tours
Last Updated: August 15, 2024
Welcome to Captourvate Tours! These Terms and Conditions (“Terms”) govern your use of our website and services. By using our website and booking a tour, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.
1. Definitions
- “Company” refers to Captourvate Tours, including its subsidiaries, affiliates, officers, directors, employees, agents, and representatives.
- “Services” refers to the tours, packages, and related activities provided by Captourvate Tours.
- “User,” “you,” or “your” refers to any person who uses our website or books our tours.
2. Booking and Payment
2.1 Reservations: To book a tour, you must complete the booking form on our website. All bookings are subject to availability.
2.2 Payment: Full payment is required at the time of booking unless otherwise specified. We accept various forms of payment, including credit/debit cards and electronic transfers.
2.3 Confirmation: Once your payment is processed, you will receive a booking confirmation via email. It is your responsibility to review the confirmation and ensure all details are correct.
3. Cancellations and Refunds
3.1 Cancellation by You: If you wish to cancel your booking, you must notify us in writing. Cancellation fees may apply depending on the timing of your cancellation, as outlined in our Cancellation Policy.
3.2 Cancellation by Us: We reserve the right to cancel tours due to insufficient bookings, weather conditions, or other unforeseen circumstances. In such cases, you will be offered a full refund or an alternative tour.
3.3 Refunds: Refunds will be processed according to our Refund Policy. Please note that some fees, such as booking fees or transaction fees, may be non-refundable.
4. Changes to Bookings
If you wish to make changes to your booking, please contact us as soon as possible. We will make reasonable efforts to accommodate your request, but changes are subject to availability and may incur additional fees.
5. Responsibilities and Conduct
5.1 User Responsibilities: You agree to follow all instructions provided by Captourvate Tours and to act in a manner that is respectful to other participants and the local environment.
5.2 Health and Safety: It is your responsibility to ensure you are in good health and capable of participating in the tour. Please inform us of any medical conditions or special requirements at the time of booking.
5.3 Liability: Captourvate Tours is not liable for any injury, loss, or damage to property, or any direct or indirect loss arising from participation in our tours, except where such liability is imposed by law.
6. Intellectual Property
All content on our website, including text, images, and logos, is the property of Captourvate Tours and is protected by copyright and intellectual property laws. You may not use or reproduce any content without our prior written consent.
7. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is available on our website, outlines how we collect, use, and protect your personal information.
8. Changes to Terms
We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our website or services constitutes acceptance of the revised Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of South Africa.
10. Contact Information
If you have any questions about these Terms or our services, please contact us at:
Captourvate Tours
Email: info@captourvate.com
Phone: +27 21 518 0358
Thank you for choosing Captourvate Tours. We look forward to providing you with an unforgettable experience!