FAQs

We offer a variety of tours, including city sightseeing, Cape Peninsula tours, Winelands excursions, Table Mountain hikes, Cape Winelands tours, Robben Island visits, and cultural experiences. Custom tours can also be arranged based on your interests.

We only offer private tours. Private tours provide a personalized experience with flexibility in the itinerary.

Yes, many of our tours are family-friendly and can accommodate children. We can also arrange special activities or adjustments to ensure a great experience for younger travelers.

Our guides are fluent in English and can provide services in other languages upon request. Please let us know your language preference at the time of booking.

Yes, we can accommodate dietary restrictions and preferences. Please inform us of any specific dietary needs when booking so we can make the necessary arrangements.

We strive to make our tours as accessible as possible. Please inform us of any specific accessibility needs or requirements, and we will do our best to accommodate them.

Yes, we offer customizable tour itineraries to match your preferences and interests. Contact us to discuss your ideal tour experience, and we’ll work with you to create a personalized plan.

Transport is a complementary service that we offer with all our tours. You will be picked up and dropped off at your accommodation.

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

We accept various payment methods, including credit/debit cards, bank transfers, and cash. Details will be provided during the booking process.

No, reservations can be made without payment. We only require payment at least 48 hours prior to the tour date.

Tour prices generally include transportation, guide services, and entry fees to attractions. Specific inclusions vary by tour, so please check the details for each tour or contact us for more information.

Wear whatever is comfortable. It is recommended to have a sturdy pair of broken-in trail shoes, boots, or sneakers. It is preferable to dress in layers and wear clothing that will wick away perspiration and keep you dry and comfortable

We recommend bringing comfortable clothing and shoes, sunscreen, a hat, a camera, and a water bottle. For specific tours, additional items such as a swimsuit or hiking gear might be required.

Our cancellation policy varies depending on the tour and the timing of the cancellation. Generally, cancellations made more than 48 hours in advance receive a full refund, while cancellations made within 48 hours may incur a fee. Please review the specific terms when booking.

Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

You can book a tour through our website, by phone, or via email. Simply choose your desired tour, select the date and time, and provide any additional details. Our team will confirm your booking and provide you with further instructions.

It’s best to book tours as early as possible to secure your preferred date and time. We recommend booking at least a few weeks in advance, especially during peak travel seasons.

We operate most tours regardless of weather conditions. However, some tours may be adjusted or rescheduled if the weather severely impacts the experience. Our team will keep you informed and work to ensure you have a great time.